We’re extremely confident in our products quality & our aftercare service. Our Lifetime Guarantee which applies to every Ergonomad product is a true representation of this faith.
Our Lifetime Guarantee is ultimately our promise that if you have a problem with a product we will find a solution for you. No questions asked.
Our fantastic customers are the most important part of our business. We will do anything to ensure your happiness with your purchase from Ergonomad.
How Long Is “Lifetime”
Lifetime refers to the estimated lifetime of the product. Uniquely, we’re actually handing the definition of this product lifetime over to you! We trust that you have a fair opinion of the product’s life expectancy. If you think your circumstance warrants action, simply let us know.
Is Accidental Damage Covered?
Unfortunately we cannot cover accidental damage of your Ergonomad products.
Why Do I Need To Register?
We need your details to cross register with our records from various sales channels.
I’ve Got A Broken Product, How Do I Get Help?
Simply email our super friendly and helpful team here.
Our no-nonsense warranty simply means that when your Ergonomad product shows production defects within the warranty period which make it unusable, you will always get a replacement, refund or voucher to replace it with a new Ergonomad product!
Our 100% Money Back Guarantee gives you complete peace of mind. If for any reason you’re not 100% satisfied with your products we will exchange them or provide a full refund for all returned products. No questions asked. You just need to notify us within 30 days of purchase.
We also recommend that you keep your order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries. You are responsible for the cost of any returns.
To qualify for our money back guarantee the product must be returned unused, in original condition, unmarked and in its original packaging. Please allow up to 10 days for your refund to be processed. Our out going delivery charges will not be refunded.
Your refund will be made via the same payment method that you originally used to purchase the products.